What our Patients and their family say about us…
“Dear Administration/Board of Directors,
I didn’t what the year to come to a close without reaching out to you to recognize the staff that took care of my father in February 2016. It has been a busy year for our family and I apologize for taking so long to contact you.
My father, James D., came in by ambulance due to a terrible fall. He suffers from Parkinson’s Disease with the onset of Alzheimer’s disease. After his injuries were attended to, he was moved to the Rehabilitation Floor. I can’t thank the staff enough for everything they did for our family to make sure my father was safe and well cared for.
I met with Susan Sattler and Suzanne Sluka to discuss the plan for my father’s care. They introduced me to everyone that would be working with him, in addition to Dr. Lui and Dr. Tom Pobre. This was helpful to us if we had questions about my father’s progress or medications.
This was a difficult time as my father’s memory was deteriorating during his hospital stay. I cannot thank Eric Swirsky his Physical Therapist enough for the care he took while attending to my father. He is a tremendous asset to the hospital, the people he cares for and the families that are coming in to support them. I truly feel my father made the progress he did because of the wonderful way in which Eric worked and communicated with him.
We also had the pleasure of working with Nicole Rose and Carol Chamoff for Occupation Therapy. Nichole had a tough job with my father as he resisted some of the things he needed to do, but with her positive attitude and gentle way, she was able to accomplish and teach him all the things he needed to do to come home. She was also very helpful when we needed assistance ordering the wheel chair and other supplies needed for his return home.
The nursing staff was exceptional. They sat with my father every evening so he would not wonder off and wanted to make sure he was resting. Corrine Husbands helped us to understand my father’s medications and his daily progress. Francesca Jerome, the nurse manager, took time to meet with me frequently to make sure we were comfortable with the care my father was given.
There were a host of other wonderful nurses that came and cared for my father and we felt truly blessed.
Thank you from my entire family for helping us through a very tough time. We are very thankful for the care and support that was extended to my father and we will continue to let others know what a wonderful experience we had at your hospital.
Wishing you and your families a very happy, healthy Holiday Season.
“To whom it may concern:
We arrived to NUMC on Friday night, November 11th, with my 17-year-old son, Andrew , who was taken off the football field with altered mental status. The trauma unit immediately went to work with the utmost respect and professionalism. One individual who stands out in our minds is Eileen Cahill, R.N. She took care of our son as if he was her own family. Eileen was extremely kind, caring, and comforting and made our experience as good as could be under such stressful circumstances. Her continued professionalism and proficiency throughout the evening, as well as the rest of the trauma team, were appreciated more than words can describe. Also, we would be remiss if we didn’t mention the superb treatment that Drs. Shah and Jean-Baptist rendered to Andrew that evening as well.
Our experience at NUMC was a very positive one from the minute we arrived to the minute we left the next day. We just wanted to thank all the doctors and nurses who tended to our son. You are all truly amazing individuals.
Mr. & Mrs. Denise & Dominick P. & Family
“On 8/15/16 I took a visit to hospital because my mother lost feeling in her right arm and got a tingling on the right side of her face. The gentleman who attended us what very professional and hard working. He did his best to answer any questions we asked. This medical student seemed to be the only one to be working on his feet. I’ve never seen someone who cared about people as much as he did. I personally wouldn’t want anyone else attended my mother, he did an excellent job. His name is Brandon.
“Dear Mr. Politi,
Thank you, thank you, thank you! I have been totally amazed and impressed with the quality of care my mother, Roseanne , had received at NUMC 5th Floor Rehabilitation. Most of the staff was always friendly and helpful. They never appeared to be bothered by any request my mother made. I know the staff works hard and yet they always had time to look up and smile. They never babied my mother, they were never calloused to her needs .The staff’s realistic, cheerful manner in which they go about their duties, I believe, is very helpful and healing to patients and their families. I’d like to thank Immacula Vilson-Paul (PCA) and Diane Lyons(PCA) for their kindness and compassion. They were always willing to help my mom with whatever she needed and never made her feel as if she were “bothering “them.
I would also like to commend several members of your Physical Rehabilitation staff; Sunday Lasmarias, PT, Patrick Cox, PT Assistant and Carol Chanoff, OT. They went above and beyond what I believed a physical therapist and an occupational therapist would do for a patient. Their kindness, care and motivation were the determining factors that enabled my mom to make so much progress. They started her on exercises that were always challenging and never extended her too much. She is now receiving outpatient care at NUMC for PT,OT and Speech.
I also want to thank Susan Sattler, Nurse Liaison for her compassion and dedication. Her door was always open and she never made me feel as if I were an imposition. Whenever I had a question or concern, Susan was ready and willing to listen and offer guidance.
Thank you again from the bottom of my heart.
“Just returned from a very special spa where I was treated to a cleanse and juice diet. Brought on by antibiotics, I developed colitis, was sick much of Saturday, collapsed on Sunday morning, prompting me to agree to Mike’s decision to call an ambulance. That special spa was NUMC. While there, they discover I am also a salmonella carrier. After 5 days of iv antibiotics and another week on oral drugs, I should be fine. Baruch HaShem and thanks to my family who were really great!( I ruined everyone’s vacation week) Special thanks to Shelley Lotenberg and the entireBekerman family! And for the Bialik School folks, reading this, Jill Kreitman is the rabbi at NUMC, thanks for her care as well.
How’s that for a “how I spent my summer vacation” story. All true though I spared you the gory details!
Judy C. R.
“Not sure if I’m correct in the spelling of her name Melinda or Miranda she was an ER Nurse who took care of when I had my surgery in April 30 2015 after I woke up I believe it was Friday not sure I slept for a while but up and this nurse help me with my cleaning up of myself and assisted me with walking again and wheeled me up to my recovery room. If you know of her please tell her that I’m much appreciative of her care of me, she’s been on mind since thank you in advance.
“On May 26th my son Dominic (10 months at the time) was rushed to the hospital by ambulance from daycare due to risking temperature peaking at 104.9. I was greeted by a very attentive nursing staff that immediately started to run his test. The first doctor on shift which was Dr.Golden who was very caring! My room was right by the nurses station so I could hear everything so I was surprised by the fact that after Dr.Golden left for the day he called and was following up on my son. I was so taken back by the fact that he thought of my son after he left! Then of course the night doctor and unfortunately I don’t know his name but he was of Indian or middle eastern descent he went above and beyond. It was just me and Dominic and we didn’t get discharged until about 1 am. So he walked me and my baby out to my car since we were alone and the side by the visitors parking lot was closed, so I had to walk around the hospital! I have never received this type of service from a hospital EVER. Also, the male resident that was basically there from start to finish was amazing! He was so attentive and truly cared for my comfort and Heath! Thank you so much for leaving such a positive influence on such a negative situation!!
I am writing this letter regarding one of your employees, Nelson Perez. I encounter Nelson almost every time I visit the hospital which is
every week. He is always very helpful and has a nice demeanor. last week I came into the hospital dreading that I would not be able to get a refill on my medication and an appointment for the Renal clinic which I had missed I was fortunate to have had Nelson assist me in the new wing of the hospital. I asked for a refill and he swiftly filled out the paperwork. I also needed an appointment and he made that conveniently for me. I have been going to the hospital for years and most of the time I get run around all over the place. With my Arthritis it hinders me at times. In a matter of five minutes, I was able to get the answers I needed done. I know for a fact that with anyone else it would have taken much longer. I always see him helping other employees as well.
With all the Chaos in the world it is nice to have encountered a young man that does his job better than anyone else and with such ease. It would do you wonders to have more employees like Nelson. I felt I should let you know if you don’t already, what a charm you have in your grasp. There should be more like him. I just thought you should know about this .
“My mother-in-law, Janice S. was admitted to NUMC last week. The entire staff demonstrated a deep level of care for her throughout her stay but Scariah Ittyavirah was truly extraordinary. His calm and pleasant demeanor and attention to detail make him an amazing asset to the hospital. Scariah took the time to explain all the medical terms and services that Janice was receiving.
Please convey our gratitude to Scariah for “going the extra mile”. Thank you very much.
Dr. Andrea S.
I am writing to inform you of the excellent care my grandfather, Leonardo A., received during his last few hours of life.
Dr. Casey tended to my grandfather with such kindness and compassion. He was very knowledgeable and answered all of my grandmothers questions. He did not hesitate to act when my grandfather needed
During his stay, his nurses Natalie and Faith cared for my grandfather, even through the snowstorm, as if he was their own. They treated him with love and sympathy during his time of need.
Words cannot express the sadness that my family and I are going through, but we are at peace knowing that my grandfather received the utmost respect before and after he passed. I want to thank you, and
“Hi Dr. Bargman,
I hope all is well.
Being that today is February 2nd, it marks the 1 year anniversary since Billy woke up from the coma and I can’t help but feel overwhelmed with happiness that everything worked out the way it did.
I just wanted to reach out and genuinely thank you for saving my brother’s life. I am so grateful for the decisions you made during that awful time every single day.
“My name is Marguerite M. and I’m writing on behalf of my sister Claudia and my entire family.
On November 17th my sister Claudia got a diagnosis of cervical cancer ,and it put us in utter shock. And if that wasn’t bad enough ,we found out she let her insurance lapse. No doctor wanted to see us and no hospital would book a procedure. We were immediately in panic mode. Our last chance was NUMC.
I made a phone call and explained our situation, and later that day received a callback from Christine Mancuso. She was the first in a long line of amazing people. We got an appointment immediately and she didn’t let us leave her office until we dotted every T and crossed every I to secure Claudia’s insurance. From there we met Diane from the Dysplasia clinic. She was so sympathetic and understanding as she then made it possible to get an appointment with a doctor that I’ve never encountered before. His wit and bedside manner put us all at ease. He treated Claudia not just for her cancer but also for her emotional well being .He also included us in the process which made us feel less hopeless .And the most incredible thing was that he gave us his personal cell phone number.
She was a complex case with hematology issues. Dr.Liu made it possible to get an immediate appointment with Dr.Xiao ,who gave us the same level of kindness and attention. On surgery day Dr.Liu thought of and was ready for every possible scenario that could be. The head anesthesiologist explained everything to us in terms we could understand so we knew what to expect. The entire surgical team both pre and post operative was excellent . Dr.Liu performed surgery , removed Claudia’s cancer and told us she would be fine.
We have had many follow up appointments and Doctor Liu always managed to take time out to say hi. My sister is cancer free thanks to Dr.Liu and every person we met from beginning to end. The bottom line is people judge your hospital in a negatively because you take care of the less fortunate who can’t afford or like my sister have no insurance. That somehow translates into getting subpar care and doctors. We found out that was the furthest thing from the truth!!!Our family will forever be grateful to Dr.Liu and your entire staff from beginning to end.
It was a wonderful transition from the medical center to A Holly Paterson the second time as you promised. During my mother’s stay at the medical center right through A Holly Paterson there were some people who really made a difference and in our opinion are assets to NuHealth. The reason is because what they do comes natural. People who really are an integral part of a successful business are usually not noticed but are the ones making a difference behind the scenes.
While at the medical center Doctor Moore who worked closely and very hard with our mother Ella Hayes on the no blood issue that we asked him if my mother could submit his name over to her Liaison committee for his hard work, and dedication he is truly respected.
On the rehab unit there was an Assistant Diane Lyons who we think is one of the best in the entire hospital. She works so hard and is so dedicated to her job, she has such a caring spirit. Nurse Sophia Marshall who knows all about her patients let’s call her a real nurse (RN) in every way, her bubbly personality just took everyone’s minds off what they were going through, we’re sure if asked, her patients would tell you they feel the same way.
When we reached A Holly Paterson your Transition team was awesome, Lindsey and Samantha who made it very comfortable for our mother and followed up several times to make sure she was ok, much appreciated. Kelly was a wonderful social worker one of the best, nothing but good things to say, hard worker and very professional, the best! Unit 32 was an excellent unit.
One Assistant that stood out to us right away was Golo, her neatness, compassion and professionalism not just to us, but every person we witnessed her come in contact with she is truly phenomenal, this exceptional and outstanding conduct should be truly recognized. We remember the first day we came in contact with her she said “you guys look tired go rest Mom is fine” well after our past experiences we were skeptical but we left and as she promised upon our return, our mother was well taking care of, she made her so comfortable. Mom said she felt safe, and was able to close her eyes and rest. My Dad who is 88 kept calling her GoGo, and she said its ok and laughed, as he set with mom she always made sure he was ok as well.
Trustworthy and unselfish, from the bottom of our hearts we are so grateful to her. JB if she saw you just standing would ask how you were. If you needed anything she would either say I’ll be right back or stop and help. We were impressed by her signature bows, truly an amazing person always full of smiles and honestly one of the nicest people she wasn’t mom’s assistant but in her words “everyone is my patient” great person! Nell was very organized serious worker. Comes in ready, you knew when Nell is around you’re ready for your day you are on time, washed dressed and ready for your day, no better person in the morning, she gets it done. Lisa who wears many hats and wears them all well, we were wondering if she ever ran out of energy a great woman, who works for the people period, great team player. Rose who is such an amazing person, always so delightful always willing to help, her eagerness to make sure everyone around her is happy tells me this is not just a job to here, she works with ease and enjoys it. Mr. Yin who was not only the nurse but one of the nicest, male nurses we’ve ever seen. Very mild tempered and always goes out of his way to make his patience comfortable, nothing but respect for him. Also Franz he is one of the nursing supervisors, let’s just say distinguished, he works tirelessly.
Our mother who is a very kind educated person has dedicated her life to treating people great and with the highest respect, and will never forget the people of unit 32 and how they made her feel. We can’t thank them enough. On every job there is a distinguished team of people who raise the bar because of their genuine and “who they really are” nature. We are sure they would stand out to you, and could change the reputation hospital and nursing homes have. We called them “TOP KEY PLAYERS”. Their bosses should be recognized as well for hiring Top of the line….
Physical and occupational therapy was just amazing, they do and excellent job both the medical center and A. Holly Paterson. No other facility we’ve experienced was better than these teams.
Our mother now attends dialysis at A Holly Paterson. Dialysis speaks for itself Ceceil is the right person for the right job. e is just so dedicated. Her along with the staff there are so dynamic. The patience and residence are treated with such dignity and respect, so amazing.
We could not be selfish and only appreciate what you did for us, we wanted to take the time and thank the people who made the experience a pleasure as well.
We would also request this letter be placed in the files of the workers listed. We truly appreciate you all!