Nassau University Medical Center Opens New “CARE Office” To Enhance The Patient Experience and Staff Engagement

(EAST MEADOW, NY) – As part of its continuing effort to improve the patient experience, Long Island’s largest public safety net hospital, Nassau University Medical Center (NUMC), has cut the ribbon on its new CARE Office.
Conveniently located on the first floor of the hospital near the Carmen Avenue entrance, the CARE Office will now serve as a centralized hub for key healthcare resources. Patients will have access to interpreters, patient advocates, public health resource booklets, and a dedicated patient care officer. These services aim to create a seamless and supportive experience for NUMC’s diverse patient population.
“The CARE Office represents a significant step forward in our mission to ensure NUMC’s patients receive comprehensive services that address a wide range of needs, efficiently and tailored to their diverse needs,” said Megan Ryan, President, CEO, and Chief Legal Officer of Nassau Health Care Corporation (NHCC). “Too often patients aren’t aware of the services that are available or they may not know how to ask for the care they need. The CARE Office centralizes resources and support that quickly and easily connects patients with providers.”
The CARE Office is also designed to benefit NUMC staff. An employee engagement officer will manage leadership rounding data, fostering a more efficient environment focused on continual improvement in patient care and staff engagement. Open daily from 6:00 AM to 7:00 PM, the office ensures accessibility for employees across NUMC’s challenging healthcare environment.
Dr. Grace Ting, Chief Medical Officer at NUMC, said, “This initiative reflects our dedication to innovative care delivery. The CARE Office will not only enhance the patient experience but also helps the hospital and our team ensure we are meeting expectations, continually improving to provide the highest standard of care. It is a win-win for our entire healthcare community.”
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ABOUT NASSAU UNIVERSITY MEDICAL CENTER
Nassau University Medical Center (NUMC) is a leading healthcare provider dedicated to delivering comprehensive, high-quality medical services to the residents of Nassau County and beyond. As a Level I Trauma Center, NUMC is equipped with cutting-edge facilities and a highly skilled medical team, offering a broad spectrum of services including advanced emergency care, specialized surgeries, and expert outpatient treatments. As a key teaching hospital affiliated with prominent medical schools in the region, NUMC plays a critical role in training the next generation of healthcare professionals. With a strong focus on patient-centered care, innovation, and community outreach, NUMC is committed to improving the health and well-being of all its patients.